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| Free Version | Paid Version | |
|---|---|---|
| Fully responsive operator and customer screens | ✔ | ✔ |
| Android ve IOS mobile app | ✔ | ✔ |
| Windows desktop application | ✔ | ✔ |
| Language support (Turkish, English, German, French, Italian, Spanish, Russian) | ✔ | ✔ |
| Department definitions | 1 Department | ✔ |
| User definitions | 1 User | ✔ |
| Team definition for each department | 1 User | ✔ |
| Website visitor stats | ✖ | ✔ |
| Copyright removal for customer screen (paid) | ✖ | Optional |
| Detailed journal(log) system | ✖ | ✔ |
| User authorization | ✖ | ✔ |
| Blog Pages | ✖ | Optional |
| FAQ | ✖ | Optional |
| Free Version | Paid Version | |
|---|---|---|
| Chat bot | ✔ | ✔ |
| ProActive Triggers. Chat invitation by Url or page header | ✔ | ✔ |
| Customizable chat buttons | ✔ | ✔ |
| Language selection for each live support button | ✔ | ✔ |
| Get customer information before the chat and add GDPR confirmation box | ✔ | ✔ |
| Quick chat start without customer information | ✔ | ✔ |
| Scheduled automatic waiting message in periods for customers waiting on line | ✔ | ✔ |
| Instant visitor map | ✖ | ✔ |
| Start a chat from the instant visitors list | ✖ | ✔ |
| Offline contact forms | ✔ | ✔ |
| Hide option of the chat button when offline | ✔ | ✔ |
| Connect the live support buttons to teams | ✖ | ✔ |
| Template messages | ✔ | ✔ |
| File transfer | ✖ | ✔ |
| Frequent sending files store | ✖ | ✔ |
| Baloon and vocal warning on customer side | ✔ | ✔ |
| Baloon and vocal warning on operator side | ✔ | ✔ |
| Customer location, Ip and browser information | ✔ | ✔ |
| Customer transfer between operators | ✖ | ✔ |
| Knock knock alert to customer | ✔ | ✔ |
| Authorization to open and close the customer authorization on file sending | ✖ | ✔ |
| Search chat by the notes | ✔ | ✔ |
| Quick FAQ access on chat screen | ✖ | ✔ |
| Last 5 chat information on chat screen | ✔ | ✔ |
| Marking the important messages | ✔ | ✔ |
| Displaying the pages customer toggling during chat | ✔ | ✔ |
| Message quoting | ✔ | ✔ |
| Emojis | ✔ | ✔ |
| Share chat content with customer | ✔ | ✔ |
| Rating after chat | ✔ | ✔ |
| Hide chat button on certain pages | ✔ | ✔ |
| Add chat links to e-mails | ✔ | ✔ |
| Send unresponded customer to the automatic contact form | ✔ | ✔ |
| Redirect to Whatsapp when offline | ✔ | ✔ |
| Use the same button on multiple websites | ✖ | ✔ |
| Send notification via e-mail to the new customer when offline | ✔ | ✔ |
| Working hours definitions | ✔ | ✔ |
| IP or e-mail based customer ban | ✔ | ✔ |
| Free Version | Paid Version | |
|---|---|---|
| Support page | ✖ | Optional |
| Customer sign up and log in system on support page | ✖ | Optional |
| Support request, reply and tracking on support page | ✖ | Optional |
| Start live support on support page | ✖ | Optional |
| Chat, support and FAQs department definitions for the customers to access on the support page | ✖ | Optional |
| Blog and FAQs access on support page | ✖ | Optional |
| Customer sign up and tracking system on operator screen | ✖ | Optional |
| Custom fields for customer cards | ✖ | Optional |
| Custom fields for support records | ✖ | Optional |
| Convert the messages sent to the defined e-mail addresses into support records | ✖ | Optional |
| Associate the responses sent to the defined email addresses with the support record | ✖ | Optional |
| E-mail reminder and auto-closing for the unresponded records by the customer | ✖ | Optional |
| 'Public' option to enable other visitors to display the records | ✖ | Optional |
| Change support record statuses in bulk | ✖ | Optional |
| Provide support services for a fee with "VIP Support Subscriptions" (credit or membership based) | ✖ | Optional |